Revolutionizing Customer Engagement with TalkGPT

WIZ.AI, a global leader in AI-powered customer engagement solutions, has launched TalkGPT, ASEAN’s first generative AI-enabled omnichannel solution for customer engagement. This innovative platform is designed to transform customer outreach across industries, leveraging ChatGPT’s large language model and WIZ.AI’s localized expertise to provide a smooth, omnichannel conversational experience.

Creating ChatGPT-powered WIZ.AI Talkbots is made easy with TalkGPT’s self-service solution. Users can ideate, test, and deploy their own Talkbot in just five minutes, and campaigns can be implemented in a few clicks. The platform generates dynamic call conversations and WhatsApp messages based on ChatGPT’s language model, and the WIZ.AI Talkbot then delivers the campaign communications, responding to customer responses like a human agent. These optimized customer engagements, informed by proven practices and emotionally-tuned messages, result in a more engaging conversational experience for customers.

TalkGPT’s foundation in WIZ.AI’s platform allows it to engage with over one million customers in just one hour, making it a go-to solution for large-scale customer growth efforts. It is accessible to businesses of all sizes with its entirely self-service process of ideating, iterating, and implementing customer engagement campaigns. With TalkGPT, companies can quickly engage with customers through various channels, leading to timely customer interactions and improved ROI.

Jennifer Zhang, CEO and co-founder of WIZ.AI, shares that “The technologies used may evolve rapidly as we see today with ChatGPT, but ultimately we are still focused on the same mission: offering businesses innovative ways to engage with customers through AI, solutions that can enhance efficiency, drive growth, and deliver an elevated customer experience.” With TalkGPT, businesses can unlock new content ideas and channels to reach their target customers, becoming their own CMO.

Southeast Asia presents a significant market potential for TalkGPT, as businesses seek more cost-effective and efficient ways of engaging with customers. WIZ.AI’s latest customer engagement solution is poised to expand its reach and impact in the region. Many of WIZ.AI’s clients have already experienced up to 40% increase in engagement rates and 5.3x higher cost efficiencies from the Talkbot solution, with plans to deploy WIZ.AI products to other business units and develop further use cases.

TalkGPT offers endless possibilities for businesses, from promoting products and services to sending timely reminders to customers. It can be used to announce promotional campaigns, new product launches, and other marketing initiatives. The solution can also send personalized and timely reminders to customers, reducing missed payments and appointments. TalkGPT can even be used to send secure one-time passcodes via phone calls or messages, based on customer preferences.

About WIZ.AI

WIZ.AI, a global leader in AI-powered omnichannel customer engagement solutions, brings hyper-personalized, human-like interactions to businesses of any size through its portfolio of products. Its flagship product, the Talkbot, excels in listening, understanding, and communicating like a local, with 95% of users unable to distinguish it from human communication. The advanced platform captures unstructured call data, digitizing and analyzing all customer engagement information, providing in-depth insights into the customer journey. With over 200 clients across 13 nations, WIZ.AI caters to a wide range of industries, including Fortune 500 companies and unicorn start-ups.