Microsoft Launched Dynamics 365 Copilot

Microsoft launched Dynamics 365 Copilot to revolutionize the world of CRM and ERP systems. As the first copilot that provides next-generation AI assistance across business functions, Dynamics 365 Copilot is an interactive tool that empowers workers with AI capabilities designed for sales, service, marketing, operations, and supply chain roles. With its innovative approach, Dynamics 365 Copilot can help reduce repetitive tasks and unlock the full creativity of the workforce. Let’s dive deeper into what makes Dynamics 365 Copilot so powerful.

AI-Powered Assistance Across Business Functions

Dynamics 365 Copilot makes use of recent advancements in generative AI to automate tedious tasks such as manual data entry, content generation, and note-taking. This allows businesses to leverage their CRM and ERP systems to accelerate innovation and improve outcomes across every line of business. Here’s a closer look at how Dynamics 365 Copilot can benefit your business:

Streamlined Sales with Copilot in Dynamics 365 Sales and Viva Sales

Sales reps spend a significant portion of their day checking and responding to emails. Copilot in Dynamics 365 Sales and Viva Sales dramatically reduces the time spent on these clerical tasks by using AI to write email responses to customers and even create an email summary of a Teams meeting in Outlook. The meeting summary pulls in details from the seller’s CRM, including product and pricing information, as well as insights from the recorded Teams call. This gives sales reps more time to focus on building relationships with their customers.

Exceptional Customer Care with Copilot in Dynamics 365 Customer Service

With Copilot in Dynamics 365 Customer Service, agents can deliver exceptional customer care by leveraging AI to draft contextual answers to queries in both chat and email. Copilot also provides an interactive chat experience over knowledge bases and case history, ensuring that this AI-powered expertise is always available to answer questions. Additionally, Dynamics 365 Copilot makes it easier for customer service departments to build virtual agents in minutes with conversation boosters in Power Virtual Agents.

Simplified Workflow with Copilot in Dynamics 365 Customer Insights and Dynamics 365 Marketing

Marketers can leverage Copilot in Dynamics 365 Customer Insights and Dynamics 365 Marketing to simplify their workflow in data exploration, audience segmentation, and content creation. With Copilot in Dynamics 365 Customer Insights, marketers can curate highly personalized and targeted customer segments by having a dialogue with their customer data platform using natural language.

Marketers can receive suggestions about additional segments that may not have been previously considered. Copilot in Dynamics 365 Marketing allows marketers to describe their customer segment in their own words to create a target segment with the query assist feature. Marketers can also use Copilot to get inspiration for fresh email campaign content based on a simple request. Copilot makes suggestions based on key topics entered by the marketer, the organization’s existing marketing emails, as well as a range of internet sources to increase the relevance of generated ideas.

Effortless Online Commerce with Copilot in Dynamics 365 Business Central

Product listings for online commerce can be created in seconds with Copilot in Dynamics 365 Business Central. Product attributes such as color, material, and size can be used to create compelling product descriptions for online storefronts, which can be further tailored by choosing tone of voice, format, and length. Business Central customers using Shopify can seamlessly publish the products with descriptions to their Shopify store in just a few clicks.

Proactive Supply Chain Management with Copilot in Microsoft Supply Chain Center

In the Microsoft Dynamics 365 Supply Chain Management, Copilot in the Microsoft Supply Chain Center proactively flags external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights then surface impacted orders across materials, allowing supply chain planners to draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they occur. This proactive approach to supply chain management can significantly improve operational efficiency and enhance customer experience.

Responsible AI by Design

At Microsoft, we’re committed to responsible AI by design. Our framework for the safe deployment of AI technologies ensures that our approach to bringing the latest advancements to customers is ethical, secure, and transparent. This commitment is evident in our recent AI momentum across Microsoft 365, Dynamics 365, and the Power Platform. The next generation of AI capabilities in Microsoft Teams, the collaboration platform for work with over 280 million monthly active users, is just one example of our continued efforts to drive innovation and push the boundaries of what’s possible with AI.

Conclusion

Dynamics 365 Copilot is an innovative tool that provides AI-powered assistance across business functions, empowering workers to spend more time on the best parts of their jobs and less time on mundane tasks. With Copilot, businesses can streamline their operations, improve customer experience, and drive innovation across every line of business. As the first copilot that brings next-generation AI to both CRM and ERP systems, Dynamics 365 Copilot is poised to revolutionize the way businesses operate.